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Frequently Asked Questions

About musicmaster

All classes are conducted online through live video platform on the musicmaster website.
All classes are conducted online through live video platform on the musicmaster website.
No. All our classes are conducted only online on the musicmaster website.
Currently, musicmaster offers:
  • Guitar
  • Vocals - Carnatic & Hindustani
  • Keyboard
  • Ukulele
  • Flute
  • Violin
  • Music Theory
  • Drums

and also we offers music Grade Exams & Certifications

We've tried to cover as many frequently asked questions here. If you still have additional questions, you can contact us via the Whatsapp Chat with us option or email us at support@musicmaster.in

General

Tutors take live music lessons through our custom built Video platform. which provides several unique advantages for music classes.
No we don’t need zoom or Skype account. We may use it only if you opt for it.
No you don’t have to download anything. Everything runs on our website.
You will need a computer or mobile device with a microphone, camera and stable internet connection.

Classes

Absolutely yes, subject to tutor availability. You can block classes basis your comfort through our Scheduling platform.
You can browse the tutors from our catalogue & request a demo subject to availability. However some tutors are in great demand or maybe fully booked. In that case we may recommend an alternate tutor.
Yes, You can cancel your wrongly booked classes on Schedule page. then book your class again with your convenient time.
The missed class will not be counted or deduced from you class count and the class can be Expired.
Once you logged-in on musicmaster website, you can check yours / child's classes on the logged-in homepage and you can also check your all the classes on view classes page under class booking.
you can cancel your classes on schedule page.
Each class is designed for 45 minutes and 60 minutes.
We Currently Offer 1 to 1 live sessions in a batch.
After every class, the student can provide feedback about the platform, turor and overall class experience.
In case of any immediate feedback or concerns, you can contact us via the Whatsapp Chat with us option or email at support@musicmaster.in

Technical

All technology requirements can be found here: https://musicmaster.in/techreqs
If you’re experiencing performance issues with musicmaster video platform, try the following steps:
  • Make sure you only have one video platform(musicmaster) tab open at a time. Close any open browser tabs, windows, or apps that aren’t currently being used.
  • Turn off any Chrome extensions.
Video calls use a lot more bandwidth. so if you are having issues with the quality of your video calls, we recommend
  • Closing other applications that use the internet, especially those playing music or video.
  • Cancelling any file transfers in progress.

Payments

We accept payments through Credit Card, Debit Card, Bank Transfer and UPI. Our payment gateway partner uses encryption technology to keep your transaction secure and confidential.
Currently we do not accept payment in installments. The entire class amount has to be paid upfront.