Refund & Return Policy

Effective Date: 4/Feb/2026

Online Music Classes
Fees once paid for online music classes are non-refundable unless explicitly stated at the time of enrollment. Missed classes due to personal reasons are not eligible for refunds. In the event of class cancellation by MusicMaster, eligible refunds or rescheduling options will be offered.

Flutes & Musical Instruments – Returns
Returns are accepted only for damaged or defective products. Return requests must be raised within 48 hours of delivery. Products must be unused and returned in their original packaging.

Return Eligibility & Conditions
We are happy to issue a refund if the product is returned within 7 days from the date of your receipt. The product has to be in brand new condition with original packing material including warranty documents. To be eligible for a refund the product must not have been used. The return product must have complete details that match with the invoice copy. We will not be in a position to issue a refund if the barcode is tampered.

Deductions on Refunds
We reserved the right to deduct 20% as damage fee from the eligible amount for refund in the following cases: Wear and tear on the product like scratches and dents. Damage to the original accessories and manufacturer’s box. Any missing items like the owner’s manual, CD etc. Damage or dents in return shipping process.

Damage & Missing Item Reporting
Products received with any kind of physical damage must be reported to MUSIC MASTER within 3 days from the date of delivery along with supporting pictures or videos. In case of any missing accessories, the same should be reported within 2 days of the delivery date. Claims made post this period will not be honoured. Products that show willful damage from the customer’s end will not be accepted as returns. You can Whatsapp pictures or videos while unpacking the goods if you find any damages, dents, or missing accessories at +91 97898 97600.

Refund Processing
Approved refunds will be processed to the original payment method. Shipping charges, customs duties, and applicable taxes are non-refundable. We will issue a refund within 7 working days from the date of receipt of goods in our office. We will not be in a position to issue refunds against courier documents or any other kind of documents issued by the customer.

Cancellations
Orders can be cancelled only before dispatch. Once an order has been shipped, cancellation requests will not be accepted.

Return Address
All returns must be sent only to the following address:

MUSIC MASTER
Happy Music Technologies Pvt Ltd,
Plot No.227, 1st Main Road,
Kamakoti Nagar, Pallikaranai,
Chennai 600100
Mob: 72001 45687